SoilBoundSupport
You can also write from inside the game: Settings › Contact Support fills in your game version for you.
Do I need an account to play?
No. Soilbound gives you a guest account automatically, and your garden is saved on your device. Creating an account (Profile › Account) keeps your Sunstones safe if you change phones, backs up your garden, and turns on Friends and Community.
I forgot my password
On the Account screen, enter your email and tap Forgot password?. We'll email you a link to choose a new one.
I got a new phone. How do I get my garden back?
Sign in to your account on the new phone, then use Restore Cloud Save on the Account screen. Your garden needs to have been synced from the old phone first.
A purchase didn't arrive
Close and reopen the game while connected to the internet; it checks for unfinished purchases when it starts. If it still hasn't arrived, email us with the date and, if you can, the order number from your App Store receipt.
How do I report a player?
Tap their name in Friends or Community and choose Report. You can also block them from the same screen.
How do I delete my account and data?
In the game, open Settings › Delete Account. This permanently deletes your account and everything stored online with it, including a guest account's Sunstones. If you can't open the game, email us from the address on your account and we'll delete it for you.
What do you do with my information?
Read our Privacy Policy. In short: we keep only what the game needs to run, we never see your card details, and we don't sell your information.